What is Persistent Menu?

Persistent menu for Messenger

The persistent menu on Facebook Messenger is a menu that appears at the bottom of the chat window, providing users with quick access to key features or actions within a chatbot or business's Messenger experience. It acts as a consistent navigation point, ensuring users can easily find what they need, even in the middle of a conversation.

Persistent menu for Instagram Direct

The Instagram Direct persistent menu is a static, always-visible menu within Instagram Direct Messages (DMs) that provides users with quick access to key functionalities of a business's Instagram bot or messaging system. It acts as a navigation aid, allowing users to easily access information or perform actions without having to navigate through multiple message threads or restart conversations.

Troubleshooting

Persistent menu is not showing up?

For most cases, after setting up the menu via our app, wait 2 hours or delete the conversation and enter the inbox then it will appear.