Terms of service

 Last updated: Nov 10, 2025

1. Acceptance of Terms

1.1. This site and its apps/platforms, including MetaShop and Instagram Shop-AI (together, Platform), are operated by DolphinSuite Limited (DolphinSuite, we, us, or our). By using the Platform, you and any third parties who have direct or indirect access to any part of the Platform through the services or tools you provide (you, or your), agree to be bound by these Terms of Service (Terms or Terms of Service). If you do not agree to these Terms, you must not use the Platform. 

1.2. Your use of the Platform, including the installation of the Platform and maintaining an account to access its features, are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors and users who access or use the Platform.

1.3. We reserve the right, in our sole discretion, to modify or replace any of these Terms of Service, or change, suspend, or discontinue the access to the Platform (including without limitation, the availability of any feature, database, or content) at any time without notice or liability. We may also impose limits on certain features and services or restrict user access to parts or all of the Platform without notice or liability. You agree that we will not be liable to you or any third party for any termination of your access to the Platform.

1.4. As we will not provide notice of modifications, it is your responsibility to check these Terms of Service periodically for changes. Your continued use of the Platform after any changes to these Terms constitutes acceptance of those changes, which will apply to your use of the Platform going forward. Your use of the Platform is subject to the Terms of Service in effect at the time of such use.

2. External API

2.1. By using external API clients (the API, the API clients) via the Platform, you acknowledge and agree to be bound by the terms of the API clients. For example, by connecting your Facebook account to the Platform, you agree to be bound by the Facebook Terms and Policies.

2.2. The credentials for the API are obtained when you connect your API accounts (such as your YouTube, Dropbox, social platform accounts) to the Platform. You must remove these credentials by disconnecting your API accounts before uninstalling the Platform or deleting your account on the Platform.

3. Rules of Conduct

3.1. As a condition of use, you shall use the Platform for lawful purposes only and shall not use the Platform for any purpose prohibited by these Terms of Service.

3.2. You shall not upload or synchronize the following Prohibited Content to the Platform, which includes, but is not limited to:

  • Offensive Content: Content that promotes racism, bigotry, hatred, or physical harm against any group or individual.
  • Harassment: Content that harasses or advocates for the harassment of another person.
  • Defamatory or Illegal Activities: Content that is defamatory, false, misleading, or promotes illegal activities, including abusive, threatening, obscene, or libelous conduct.
  • Copyright Violations: Content that promotes unauthorized copies of copyrighted work, including pirated software, music, or other materials.
  • Inappropriate Material: Content that contains inappropriate material, including nudity, pornography, bestiality, graphic violence, or criminal activity.
  • Prostitution and Escort Services: Content that solicits or coerces others into illegal activities, such as prostitution or escort services.
  • Illegal Activity Guides: Content that provides instructional information on illegal activities, such as jailbreaking, self-harm, making or buying illegal weapons, violating someone’s privacy, or creating computer viruses or malware.
  • Sensitive/Illegal Material: Content related to e.g., drugs, alcohol, sex toys, or gambling, Ponzi schemes.

3.3. You shall not engage in the following Prohibited Activities (directly or indirectly):

  • Use the Platform (with or without the API clients) to generate any form of Prohibited Content or illegal content.
  • Use the API clients to spam the API platforms (we define “spam” at our sole discretion).
  • Use the API clients to create, post, publish, or distribute any form of Prohibited Content or illegal content.
  • Use the API clients to create, post, publish, or distribute any content that violates the terms of the API platforms.
  • Decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Platform (including applications), except to the limited extent applicable laws specifically prohibit such restrictions.
  • Modify, translate, or create derivative works of any part of the Services.
  • Engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods.
  • Copy, rent, lease, distribute, or otherwise transfer any of the rights you receive hereunder.

4. Payments.

4.1. If you obtained the Platform through a third‑party distributor (such as an app store), all payments and billing matters shall be governed by that third party’s payment terms and conditions. Otherwise, you may complete payment using an accepted method such as credit card, PayPal.

4.2 If you have any questions about the payment you have made you may contact us via the support channel of the Platform.

5. Subscription, Credits, AI Messages

5.1. Monthly Plan & Yearly Plan

5.1.1. You may cancel your monthly or yearly plan (Subscription) using one of the following methods:

  • If you obtained the Platform through a third-party distributor (such as an app store): You may cancel by uninstalling the Platform or following that third party’s cancellation procedure. Please note that by cancelling your Subscription alone may not automatically stop billing if you have an upcoming charge. Please always check the billing dashboard provided by that third party before cancelling your Subscription.
  • If your payment method is PayPal: You can cancel your Subscription by disabling automatic payments or recurring billing in your PayPal account settings.
  • Other: You may request cancellation by contacting us through the Platform’s support channel at least three (3) business days before your next billing date.

5.1.2. Once your Subscription is canceled, all privileges associated with it will be lost immediately.

5.1.3. You may review our Refund Policy before requesting a refund.

5.1.4. You shall not attempt to circumvent or manipulate the billing process in any manner, including repeatedly activating and cancelling Subscriptions to obtain multiple free trial periods. Any such activity may result in immediate suspension or termination of your account and forfeiture of access to the Platform.

5.2. Credits

5.2.1. You may purchase Credits to use certain services on the Platform, as described on the Platform. Current Credit rates will be available in your account before purchase.

5.2.2. Free Credits (e.g., Creative Credits) provided through a Subscription will be allocated upon Subscription activation, renewed on the first day of each month, and expire on the last day of that month.

5.2.3. Credits you purchased separately expire 180 days after purchase.

5.2.4. Credits hold no cash value, cannot be refunded or redeemed for cash, and represent a limited license to use the Platform for the specified volume and type of service.

5.3. AI Messages

5.3.1. AI Message quota provided through a Subscription will be allocated upon Subscription activation, renewed on the first day of each month, and expire on the last day of that month.

6. Your Account

6.1. Account Creation

6.1.1. Your account may be created either (a) manually when you sign up directly on the Platform, or (b) automatically when you install and connect to the Platform through an authorized third-party service or distribution channel.

6.1.2. If your account is created automatically through a third-party distributor, reinstalling the Platform (whether or not you previously uninstalled it) may either reactivate your existing account or create a new one. The result depends on technical factors determined by the Platform, and you cannot manually select the outcome.

6.2. Account Termination

6.2.1. You may request to terminate this Agreement at any time by closing your account through the Platform’s support channel. Account termination will take effect within seven (7) days after we receive your request.

6.2.2. We may suspend or terminate your account or access to the Platform, with or without prior notice, if we believe you have violated these Terms, engaged in misuse of the Platform, or for other reasonable causes. Unless otherwise required by applicable law, any fees already paid are non-refundable. Upon termination, your account and all associated data (including your mailing or direct-message subscribers, scheduled social content, auto-post campaigns, the API accounts, account settings, and subscriptions) may be permanently deleted or de-identified so that the data can no longer be associated with you, and cannot be recovered. Your user ID may also become unavailable for future use.

6.2.3. Uninstalling the Platform does not automatically terminate your account. To close your account completely, you must contact us through the Platform's support channel at least seven (7) days before the intended termination date.

6.2.4. After terminating your account, you may continue to receive newsletters or messages you previously opted into, as these are managed by third-party providers. You can unsubscribe at any time using the instructions included in those messages, or by contacting us through the Platform's support channel.

7. Intellectual Property

7.1. The Platform name and logos are trademarks and service or brand identifier’s marks of us. Nothing in this Terms of Service or the Platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of our Trademarks displayed on the Platform, without our prior written permission in each instance. All goodwill generated from the use of o our Trademarks will inure to our exclusive benefit.

7.2. You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.

8. Warranties

8.1. The access to the Platform is provided “as is”, “as available” but we do our best and taking all reasonably possible technical and legal measures to ensure that your use of our site is safe and to ensure the safety and legal use of the information that you provide.

8.2. We are not responsible for the criminal, unlawful, negligent actions or inactivity of any third parties associated with the use of the Platform, in whatsoever such actions would be.

8.3. If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Our failure to enforce any part of these Terms of Service shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.

9. Limitation of Liability

9.1. To the fullest extent permitted by applicable law, in no event will us be liable to you on any legal theory for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including without limitation, loss of revenue or income, lost profits, pain, and suffering, emotional distress, cost of substitute goods or services, or similar damages suffered or incurred by you or any third party that arises in connection with the services (or the termination thereof for any reason), even if we have been advised of the possibility of such damages. To the fullest extent permitted by applicable law, We are not responsible or liable whatsoever in any manner for any content posted on or available through the services (including claims of infringement relating to that content), for your use of the services, or for the conduct of third parties on or through the services.

Force Majeure

9.2. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control.

10. Assignment

7.1. These Terms of Service are personal to you and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent.

11. Governing Law

These Terms of Service are governed by the laws of Hong Kong. Disputes will be resolved through binding arbitration in Hong Kong under the rules of the Hong Kong International Arbitration Centre, unless prohibited by law.